Responding to COVID-19

Protecting Members and Employees During the COVID-19 Outbreak

Updated 6-15-2020


Total Community Credit Union continues to work hard to serve our members during this difficult time. Like you, we are closely monitoring the ongoing developments related to the coronavirus and remain focused on the well-being of our members and employees.


What Total Community Credit Union Is Doing

The safety and well-being of our members, employees and their families is our highest priority.
-We have reserved an hour for our senior citizen & high-risk members, Monday-Thursday 9:00AM - 10:00AM
-Everyone inside the CU will be required to wear a face mask.
-Practice Social Distancing. Floor markings will help to keep 6' between lobby guests.
-We ask that member continue to make an appointment when they need to meet with a Member Service Representative.


Why are we making this change?

The risk of the spread of infection between members standing in line waiting for service or between employees and members being served will grow assuming COVID-19 becomes more prevalent in our communities. Making this change to limit lobby traffic will greatly lessen that risk.


Manage Your Finances

We strongly recommend that you leverage all the self-service banking options available through our online and mobile banking. You can easily check balances, deposit checks, make payments, transfer funds and more through these services.

- Reach telephone teller banking at 844-307-7863

- Drive thru service is available. Most transactions can be handled from the convenience of your car.

-ATM service can accept either cash or checks deposits

- Call 313-291-3300. Our staff is available during our normal business hours to assist you with any questions.

-Access cash and check account balances at more than 30,000 fee-free ATMs in the CO-OP, NYCE and Cirrus networks.


Government Issued Economic Impact Payments

The Internal Revenue Service (IRS) has launched a new web tool allowing quick registration for Economic Impact Payments (EIP) for those who don’t normally file a tax return.
The new tool can be found at:


Stay Informed

-Update your personal contact information with credit union to make sure we can stay in touch with you.

-Check your email box periodically for updated news from the credit union.

-Watch our website at for the latest member communications.

-Follow us at totalcommunitycu on Facebook for updates from the credit union.

-Email any questions regarding the credit union’s readiness for the Coronavirus COVID-19 virus to

-Text us at 313-291-3300


We’re Here for You

Finally, if you experience financial difficulty due to the Coronavirus, the Total Community Credit Union team is prepared to work with you and discuss options to help reduce your financial stress and anxiety as it relates to your loans and the need for extra cash. Link: Money-saving assistance options for Members can be found here.

COVID-19 Scams

Coronavirus COVID-19 may open up opportunities for cybercriminals to further spread malicious software such as ransomware viruses that could infect business networks and personal computers. Please use caution when clicking on or downloading links or applications related to COVID-19. Links associated with COVID-19 maps and trackers may be malicious attempts from hackers to gain entry to your computer and your personal information. Know that when we reach out to you, we won’t ask for confidential information.

For the latest information about coronavirus, go to the CDC's Resource Center

Best Regards,

Susette M. Schirm

Learn how Total Community CU is responding to COVID-19 + GOVERNMENT ISSUED ECONOMIC IMPACT PAYMENT information. CLICK here for information